Terms and Conditions

Terms and Conditions

Spoilingtons Pet Presents sells premium pet products online.  The use of any product bought from this website is at the purchaser’s risk.  The purchaser/user indemnifies and holds Spoilingtons Pet Presents harmless against any loss, injury or damages which may be sustained as a result of using the products sold on www.spoilingtons.co.za

Dog Subscription Box Terms and Conditions

Each box will contain 2 x toys, 2 x handmade treats/chews (the decision on type is that of Spoilingtons Pet Presents) and 1 x Bandana of the month.

Your first box is couriered shortly after your order is placed (see delivery terms).  All following boxes are sent on the last day of each month (except for Saturday, Sunday, Good Friday and 25 and 26 December).

You may cancel your order at any time by giving notice to do so by the 15 day of the month you wish to cancel from.

Cat Subscription Box Terms and Conditions

Each box will contain 2 x toys and 1 x handmade treats/chews (the decision on type is that of Spoilingtons Pet Presents).

Your first box is couriered shortly after your order is placed (see delivery terms).  All following boxes are sent on the last day of each month (except for Saturday, Sunday, Good Friday and 25 and 26 December).

You may cancel your order at any time by giving notice to do so by the 15 day of the month you wish to cancel from.

Stock Shortages

Should a product you have ordered be temporarily unavailable, Spoilingtons Pet Presents will notify you and give a timeline for anticipated delay in delivery.  If this delay is not acceptable to you, a refund in respect of that purchase will be made.

Non-Defective Products (your right to return)

You are entitled to return any purchase concluded on www.spoilingtons.co.za within 14 days of the product (s) being delivered.  In order to obtain a purchase price refund, the product (s) must be sent back to Spoilingtons Pet Presents in accordance with the following:

Returns Procedure

  • Email info@spoilingtons.co.za
  • Specify the reason for the return
  • Specify if you want to receive credit on your account or a refund should the reason for the return be acceptable
  • Pack items into a box in their original packaging
  • Our courier will arrange to collect the package from the address you supplied within 10 to 14 days

Refund

  • This will take place within 10 business days of the returned item having been cleared by Spoilingtons Pet Presents.  The. Money will be refunded back in the form of payment used for the original order

Fraud Prevention

Spoilingtons Pet Presents reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely with notice given to you.

Spoilingtons Pet Presents undertakes that it has taken all reasonable precautions to secure credit card payments for goods sold.  Spoilingtons Pet Presents cannot be held responsible for security breaches occurring on the users electronic device (personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.